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Call Analytics

Not a sample. 100% of your calls.

Call Analytics transcribes every conversation, scores it against your rules and flags risks the moment they occur. Base quality, compliance and CX decisions on all of your data, not on guesswork.

Request a demoHow it works
100%call coverage, zero misses
95%+analysis accuracy
95%less time spent on manual listening
80+languages analyzed
Capabilities

Measurable insight from every conversation

Turns raw audio into scores, alerts and reports your teams can act on immediately.

Automatic transcription

Time-stamped transcripts with speaker separation, in 80+ languages and optimized for Turkish.

Agent scorecards

Every agent is scored on every call with the same criteria, weighted to your team's goals.

Sentiment and topic analysis

See why customers call, where they struggle and what they appreciate.

Smart rule engine

Was the disclosure read, was a competitor named? Your compliance team defines rules without code.

Real-time alerts

Critical deviations reach the right team the same day, not at quarter end.

PII masking

National ID numbers, IBANs and card numbers are masked automatically before analysis.

The platform in action

Risks and opportunities that go unnoticed, caught automatically

More than 100 topics and categories can be detected; start with 50+ predefined rules and add your own.

Legal script violationCustomer churn riskSuspected fraudBrand reputation riskBilling disputeCompetitor mentionedProcess improvement suggestionCross-sell opportunityNew product requestPositive feedbackThanks and satisfactionSuccessful sales technique
How it works

From raw audio to strategic decisions in four steps

01

Secure data integration

Connects to your PBX or recorder and transfers recordings to the platform automatically.

  • Popular PBX and CRM integrations
  • Secure API and SFTP
  • Automated data flow
02

AI-powered analysis

Transcribes, masks and interprets every conversation within seconds.

  • High-accuracy Turkish transcription
  • Sentiment and topic detection
  • Personal data masking
03

Insight and reporting

Explore critical trends with clear dashboards and visual reports.

  • Customizable reports
  • Performance scorecards
  • Root cause analysis
04

Action and automation

Trigger automated actions for events detected by the rule engine.

  • Automated emails and notifications
  • Risk and opportunity tagging
  • API, webhook and CRM integration
Teams

Tailored analytics for every department

Quality teams

All calls instead of a sample; coaching focuses on real patterns.

Compliance and legal

Mandatory disclosures, prohibited phrases and record-keeping under continuous review.

Operations

Repeat-call drivers, process bottlenecks and automation candidates.

Marketing and product

Product requests, competitor signals and campaign feedback from the voice of the customer.

Security

Your data, on your infrastructure.

Intalkive is built to support your GDPR obligations by design. You decide the deployment model, the retention periods and the permissions.

Security & deployment
  • On-premise or private cloudAudio, transcripts and analytics stay in your infrastructure.
  • Masking at sourceNational ID numbers, IBANs and card numbers are masked before analysis.
  • Encryption and role-based accessEnd-to-end encryption, permission boundaries and full audit logs.
FAQ

Frequently asked questions

If your question is not here, our team is happy to answer it.

Write to us
How do you protect our data?

All data is end-to-end encrypted in transit and at rest. Sensitive data such as national ID and card numbers is masked automatically before analysis. In an on-premise deployment, recordings and transcripts never leave your infrastructure; the hosted option uses ISO 27001-certified data centers.

How does integration with our existing systems work?

We treat integration as a project and agree the most suitable, secure method with your IT team. We have ready connectors for popular PBX and cloud storage systems; where a direct API is not possible we offer alternatives such as secure file transfer (SFTP).

How quickly can we start?

With our pilot program the process is fast. We usually complete the secure integration within a week and start analyzing your data, and we present your first insight report at the end of 30 days.

Which languages can be analyzed?

More than 80 languages. With models specifically optimized for Turkish, you can bring the conversations of all your international operations onto one platform.

Try Intalkive on your own scenario.

Tell us which processes you want to automate and analyze, and we will prepare a demo for your organization.

Request a demoSecurity & deployment